Support
Email us
The fastest way to reach us. We typically respond within 1–2 business days.
TQTechOfficial@gmail.comCommon questions
Solving isn't working
Make sure you're connected to the internet — solving requires a network connection. If you see an error, tap Try again. A typical solve takes under 8 seconds. Free users have 3 solves — upgrade to Pro for unlimited solving. Calculators, libraries, quizzes, and flashcards work fully offline.
Scan isn't reading my problem
Use a clear, well-lit photo. Printed text and neat skeletal structures read best; for handwriting, write neatly and crop tightly to the problem. You can also type the problem manually if the scan struggles.
Restore purchases
Open the app → Settings → Restore Purchases. Use the same Apple ID you subscribed with. If issues persist, email TQTechOfficial@gmail.com with your Apple ID receipt.
Cancel subscription
iPhone Settings → [Your Name] → Subscriptions → Organic Chemistry AI → Cancel Subscription. Apple manages all billing. You keep Pro access until the end of your current billing period.
Are calculators and study tools free?
Yes. All calculators, the pH & unsaturation explorer, quizzes, flashcards, functional group cheat sheet, reaction mechanism library, and formula reference are free forever — no subscription needed, fully offline.
AI answer seems wrong
AI can occasionally make mistakes. Double-check each step against your textbook, and use the free calculators or mechanism library to verify. If you consistently get wrong answers, email us with the problem and the solution you received so we can improve.